Frequent Asked Questions
Find quick answers to common questions about your stay at Flora Creek, Chiang Mai: from check-in times to facilities and location. Can't find what you're looking for? Ask us directly below.
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Location & Transport
About 30 minutes from Chiang Mai city center (located in Hang Dong District).
About 21 km (roughly 30 minutes) from Chiang Mai International Airport.
Yes. Shared transfer: 800 THB per trip. Private transfer: 1,500 THB per trip.
You can take a taxi, Grab, or inDrive, or contact our front desk staff for assistance.
Yes, free parking is available within the resort.
Krisdadoi Garden is located within the resort grounds. Chiang Mai Night Safari is about 14 km away, and Ho Kham Luang / Royal Park Rajapruek is about 16 km away.
Booking & Policies
Reservations cannot be cancelled and are non-refundable.
Yes, a 50% deposit of the total booking amount is required.
Bank transfer, cash, credit card (3% surcharge), or QR code payment.
Yes, the resort guarantees the best rate for direct bookings made through the official website, along with perks such as a complimentary WiFi upgrade and the chance of a room or late check-out upgrade.
Smoking is not permitted indoors. Guests who wish to smoke may do so on their room balcony, where an ashtray is provided.
Yes, in line with the hotel’s standard offerings.
Check-in / Check-out
Check-in: 15:00 hrs.
Check-out: 11:00 hrs.
Early check-in or late check-out is subject to availability on the day of arrival.
A fee applies after 14:00 hrs., depending on room availability that day. The rate is charged hourly; after 18:00 hrs., a full night’s rate applies.
The front desk is open 24 hours a day.
No, the hotel does not require a deposit.
Yes, luggage storage is available, just contact our front desk staff.
Rooms & Facilities
There are 4 main room types: Superior Garden View, Deluxe Plantation, Executive Horizon, and Pool Villa (70 rooms in total).
The Pool Villa (approximately 140 sqm) comes with a private swimming pool.
- Superior Garden View rooms overlook the resort’s gardens.
- Deluxe Plantation, ground-floor rooms in Buildings 1–5 overlook the stream, while Buildings 6–7 overlook the resort grounds; second-floor rooms in Buildings 1–5 overlook the guest room buildings, and Buildings 6–7 have no particular view.
- Executive Horizon, Buildings 1–5 overlook the stream, while Buildings 6–7 overlook the guest room buildings.
07:00–19:00 hrs.
07:00–19:00 hrs.
Yes, complimentary high-speed WiFi is available throughout the property.
Yes, rooms feature a bathtub along with a rain shower.
They differ in size and interior design:
- Executive Horizon has higher ceilings, a larger room, and a bigger bathroom.
- Deluxe Plantation is 53 sqm
- Executive Horizon is 63 sqm.
Romantic / Couples
Absolutely, the resort is designed as a romantic retreat surrounded by nature and mountain views, making it ideal for couples and honeymooners especially.
Yes, private dinners and a “Movie Time” package are available.
Pool Villa Suite / Executive Horizon.
It welcomes guests of all ages: families, couples, and groups of friends alike.
Dining & Wellness
Yes, breakfast is included.
- Breakfast: 06:30–10:00 hrs.
- Lunch–dinner: 11:00–22:00 hrs. (last order 21:00 hrs.)
There are 2 restaurants at the resort: Creek Cafe & Fueng Fah Bistro
Vegetarian meals are available. Halal meals can be arranged through an outside vendor.
Yes, from 11:00–21:00 hrs.
Green House Spa offers massages and relaxing treatments delivered by a team of therapists from Hattha Spa.
Yes, please book at least 1 hour ahead, or contact Spa reception directly with questions.
